Every day, we endeavor to provide the highest level of service to each of our customers. Through a mature set of processes and procedures, we are able to consistently provide a level of customer support and quality of service that cannot be equaled.
The DTIS Advantage includes:
Widespread network of enrollment centers
Our strategic corporate relationship with The UPS Store® network provides us with 4,400 professional and conveniently located fingerprint locations domestically. With 83% of the US population located within ten (10) miles of a The UPS Store location, we are able to provide unparalleled coverage for fingerprint collection nationally.
This extensive collection center network that allows us to provide an easily accessible and consistent methodology for collecting biometric data while creating a positive experience for our customers based on accuracy, speed, efficiency and simplicity. "Our locations are everywhere you need us to be."
Positive enrollment experience for your applicant
Trained collection center Trusted Agents provide a professional and consistent approach to data collection.
Strong security infrastructure
Secure data center storage that is FISMA-compliant and meets the rigorous standards set forth by the Department of Homeland Security/TSA. As a FBI approved channeler, DTIS receives EFTS and transmits directly to FBI Criminal Justice Information Services.
DTIS enjoys a customer satisfaction rating of 96% – an unheard of mark in any credentialing or security program – and have achieved an industry low error rate for fingerprint transmissions to the FBI of <2% through value added processing prior to submission. The average government error rate is 8%. Our industry low error rate will ensure that the fingerprint/biometric data can be processed the first time it is collected, virtually eliminating the need for an enrollee to be re-fingerprinted.
Mature processes and procedures
Since our inception, DTIS has facilitated more than 5.1 million biometrically-based and 2.0 million biographical background checks and has processed in excess of $150 million in electronic funds transfers.
Proven and secure technology, experience and customer service enable us to create a trusted relationship with our customers across all industries and governments.