Every day, we endeavor to provide the highest level of service to each of our customers. Through a mature set of processes and procedures, we are able to consistently provide a level of customer support and quality of service that cannot be equaled.
The DTIS Advantage includes:
Widespread network of enrollment centers
An extensive collection center network that allows us to provide an easily accessible and consistent methodology for collecting biometric data while creating a positive experience for our customers based on accuracy, speed, efficiency and simplicity. Our strategic corporate relationship with The UPS Store® network provides us with 4,400 professional and conveniently located fingerprint locations domestically. With 83% of the US population located within ten (10) miles of a The UPS Store location, we are able to provide unparalleled coverage for fingerprint collection nationally.
Positive enrollment experience for your applicant
Trained collection center Trusted Agents provide a professional and consistent approach to data collection.
Strong security infrastructure
Secure data center storage that is FISMA-compliant and meets the rigorous standards set forth by the Department of Homeland Security/TSA. As a FBI approved channeler, DTIS receives EFTS and transmits directly to FBI Criminal Justice Information Services.
Excellent service
DTIS enjoys a customer satisfaction rating of 96% – an unheard of mark in any credentialing or security program – and have achieved an industry low error rate for fingerprint transmissions to the FBI of <2% through value added processing prior to submission. The average government error rate is 8%. Our industry low error rate will ensure that the fingerprint/biometric data can be processed the first time it is collected, virtually eliminating the need for an enrollee to be re-fingerprinted.
Mature processes and procedures
Since our inception, DTIS has facilitated more than 5.1 million biometrically-based and 2.0 million biographical background checks and has processed in excess of $150 million in electronic funds transfers.
Proven and secure technology, experience and customer service enable us to create a trusted relationship with our customers across all industries and governments.