Contact Center Solutions and Voice Recognition

 

Bring smart, seamless, multi-modal biometrics to your contact center to stop fraud losses, reduce your average handle time by 25-45 seconds, contain more calls within your IVR, and deliver better customer experiences from any phone, anywhere.

Looking for simple ways to cut costs and modernize your contact center solutions?

We’re profiling modern strategies (in global-scale production today) that forward-thinking organizations like USAA are using to fight fraud and revolutionize the customer care experience.

 Contact Center Solutions - Voice Recognition, Daon
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MULTI-MODAL BIOMETRICS

Total customization for the enterprise. Choose from active and passive voice recognition options, and from both FIDO® Certified and server-side biometric matching.

Contact Center Solutions - Voice Recognition, Daon

FRAUD PREVENTION AND SUPPORT FOR ALL VOICE CHANNELS & DEVICE TYPES

Total flexibility for the user. Authenticate from any phone, mobile app, web app, or voice assistant. The world’s most trusted biometric technology detects recordings, spoofs and synthetic identities.

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CROSS-CHANNEL ENROLLMENT & AUTHENTICATION

Cross-channel enrollment and authentication for a single view of your customer across all channels and encounters.

IDENTITYX CONTACT CENTER SOLUTIONS

FRAUD PREVENTION

  • Passive and Active Biometric Liveness Detection

  • Speech Synthesis and Replay Detection To mitigate spoofing and stop synthetic identities

 

SUPPORT FOR ALL VOICE CHANNELS & DEVICE TYPES

  • Plain Old Telephone Service

  • Voice over IP

  • Voice over WiFi

  • Voice over LTE

  • Voice Assistant

 

MULTI-MODAL BIOMETRICS

  • Passive Voice Matching Includes support for multiple languages

  • Active Voice Matching Includes support for custom pass

  • Biometric-based Mobile & Web Authentication

  • Device- and Server-Side Biometric Authentication

  • In-band and Out-of-band Authentication

 

CROSS-CHANNEL ENROLLMENT & AUTHENTICATION

For a Single, Central View of Your Customer Across All Channels and Encounters

  • Contact Center Interactions

  • Mobile App Interactions

  • Mobile & Desktop Web Interactions

  • In-person Interactions at Physical Locations

 

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